Technical / ITCloud & security
Networking & system admin
Hardware, networking, Windows/Linux administration and troubleshooting.
Who it’s for: Diploma and degree holders targeting IT support, NOC and system administrator roles.
Roadmap
What you’ll learn
Follow the modules in order. Finish a small project at the end of each one.
-
01
IT essentials
2 weeks- Hardware components
- OS installation
- Troubleshooting method
- Ticketing basics
-
02
Networking
4 weeks- OSI and TCP/IP
- IP addressing and subnetting
- Switching and routing basics
- Wi-Fi and VPN
-
03
Administration
3 weeks- Windows users, groups, Active Directory basics
- Linux administration
- Backups
- Patching
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04
Support skills
2 weeks- Remote support tools
- SLA and escalation
- Documentation
- Customer communication
Tools
Tools & skills to learn
- Windows Server
- Linux
- Cisco Packet Tracer
- Active Directory
- Ticketing tools
Certifications
Useful certifications
- Cisco CCNAPaid; strong networking credential
- CompTIA A+ / Network+Paid; entry level
Certificates support your profile — interviewers still ask what you built. Check current fees and rules on the official site.
Practice
Projects to build
Put these on your resume — they give you real stories for interviews.
- 1Packet Tracer office network design
- 2Linux server set-up guide
- 3IT support knowledge-base with 10 articles
Next steps
Interview & jobs
Practise interview questionsSample answers for networking & system admin and HR rounds.Open questions →
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