Non-IT careerOffice & support
Customer support & BPO
Communication, empathy, ticketing tools, SLAs and typing speed.
Who it’s for: Freshers looking for voice, chat and email support roles — a fast entry into park companies.
Roadmap
What you’ll learn
Follow the modules in order. Finish a small project at the end of each one.
-
01
Communication
2 weeks- Spoken English practice
- Active listening
- Tone and empathy
- Email and chat writing
-
02
Process
1 week- Ticketing tools
- SLA, AHT, FCR, CSAT
- Escalation
- Knowledge bases
-
03
Handling difficult customers
1 week- Acknowledge–apologise–act
- Saying no politely
- De-escalation
- Follow-ups
-
04
Typing & tools
1 week- Typing 35+ WPM
- CRM basics
- Excel basics
- Multitasking
Tools
Tools & skills to learn
- Freshdesk/Zendesk
- CRM
- MS Office
- Typing practice
Certifications
Useful certifications
- HubSpot Customer ServiceFree
Certificates support your profile — interviewers still ask what you built. Check current fees and rules on the official site.
Practice
Projects to build
Put these on your resume — they give you real stories for interviews.
- 1Record a mock support call
- 2Write 10 email replies to common complaints
- 3Typing speed log over 2 weeks
Next steps
Interview & jobs
Practise interview questionsSample answers for customer support & bpo and HR rounds.Open questions →
Find matching jobsOpenings on InfoparkDaily for this field.Browse jobs →
Build your resumeAdd your new skills and projects.Open builder →
Get job alerts for this field
WhatsApp channelDaily job alertsWhatsApp groupCommunity group@infoparkdaily.jobsJob posts on Instagram@infoparkdailyCommunity & reels
All ways to join InfoparkDaily →