Non-IT careerHospitality & retail
Hotel & hospitality
Front office, F&B service, housekeeping standards, food safety and guest service.
Who it’s for: Hotel management graduates and freshers for front office, F&B and guest relations.
Roadmap
What you’ll learn
Follow the modules in order. Finish a small project at the end of each one.
-
01
Front office
2 weeks- Reservations and check-in/out
- PMS basics
- Billing
- Handling overbooking
-
02
Food & beverage
2 weeks- Service styles
- Menu knowledge
- Order taking
- Upselling
-
03
Housekeeping & safety
2 weeks- Room standards
- Hygiene
- Food safety and FSSAI basics
- Fire and emergency
-
04
Guest service
2 weeks- LAST complaint handling
- Communication
- Revenue terms: ADR, RevPAR
- Reviews management
Tools
Tools & skills to learn
- Hotel PMS (e.g. Opera basics)
- POS systems
- MS Office
Certifications
Useful certifications
- FoSTaC food safety training (FSSAI)Recognised food-safety certificate
Certificates support your profile — interviewers still ask what you built. Check current fees and rules on the official site.
Practice
Projects to build
Put these on your resume — they give you real stories for interviews.
- 1Standard operating procedure for check-in
- 2Complaint-handling scripts
- 3Upselling plan for a restaurant
Next steps
Interview & jobs
Practise interview questionsSample answers for hotel & hospitality and HR rounds.Open questions →
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