Non-IT careerHospitality & retail
Retail & store operations
Customer service, selling, billing, inventory and store KPIs.
Who it’s for: Freshers for retail sales, cashier, store supervisor and visual merchandising roles.
Roadmap
What you’ll learn
Follow the modules in order. Finish a small project at the end of each one.
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01
Customer service & selling
2 weeks- Greeting and needs
- Upselling and cross-selling
- Handling returns
- Complaints
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02
Store operations
1 week- POS and billing
- Cash handling
- Opening/closing
- Safety
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03
Inventory
1 week- Stock counting
- FIFO/FEFO
- Shrinkage control
- Replenishment
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04
Merchandising & KPIs
1 week- Visual merchandising
- Footfall and conversion
- Average bill value
- Daily reports
Tools
Tools & skills to learn
- POS systems
- MS Excel
- Inventory apps
Certifications
Useful certifications
- Retail sector skill courses (RASCI / Skill India)Free or low cost
Certificates support your profile — interviewers still ask what you built. Check current fees and rules on the official site.
Practice
Projects to build
Put these on your resume — they give you real stories for interviews.
- 1Store KPI tracker in Excel
- 2Display plan for a festival season
- 3Returns policy guide for staff
Next steps
Interview & jobs
Practise interview questionsSample answers for retail & store operations and HR rounds.Open questions →
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